This is version 1 of the MyStorefront brand agreement. By accepting it during onboarding you agree to these terms for sales made through MyStorefront.
1. Who the seller is
In every sale you are the seller, and the buyer contracts with you. Creators on MyStorefront send buyers to your products; when a buyer is ready to pay, MyStorefront hands them to your own Shopify checkout with their bag filled in. The buyer pays you there, and the order is your own Shopify order. MyStorefront never takes or holds the buyer's money and does not buy from you.
2. Disclosure
Your trading identity (name, geographical address and business email) appears on product pages and in the bag, and your own checkout and order emails carry it after that. MyStorefront does not mask you as the seller.
3. Fees and commission
You set the creator commission. MyStorefront charges the fee in the fee schedule, which is 5% today. Both are worked out on the price of the items, excluding tax and delivery and after any discount on them, and only on orders that come through a creator's link on MyStorefront. There is no subscription and no charge for installing the app. MyStorefront pays creators their commission out of what you pay us. The fee schedule has a worked example.
MyStorefront may change its fee by telling you by email and in your MyStorefront console at least 30 days before the change applies. A changed fee applies to orders placed on your checkout at or after the time it takes effect; an order placed before then keeps the fee in force when it was placed. MyStorefront may change the invoice minimum in section 5 in the same way, and a changed minimum applies to invoices issued from the time it takes effect.
4. Fulfilment, returns and refunds
You fulfil orders and handle returns and refunds in your own Shopify, under your own returns policy, and you fund every refund to the buyer. Commission and MyStorefront's fee are billed only once an order has shipped, so anything cancelled or refunded before it ships costs you nothing. If you refund some of an item's units after it has shipped, the commission and fee on those units come off your bill, or are credited on your next statement if you have already been billed. If you refund every unit of an item after it has shipped, the commission and fee on that item stand and are billed in full. That counts every refund on the item, whenever you made it: if you refund the rest of an item after an earlier refund on it, anything credited for the earlier refund is billed again.
5. Billing and late payment
Every Monday MyStorefront sends one invoice for the commission and fees on orders that shipped since your last invoice, minus any refund credits. A week under the invoice minimum in the fee schedule (£20 today) rolls into the next one. You pay within 7 days, by card or PayPal from the link in the invoice, or by bank transfer using the reference on it. If an invoice is unpaid after 7 days, or what you owe goes over the limit shown on your statements, your products are hidden on MyStorefront and your creators are told until you pay; they come back once you do. MyStorefront does not hold a reserve and never debits your bank account. Amounts on an invoice stay payable if you stop using MyStorefront.
6. Data sharing
MyStorefront does not ask Shopify for your buyers' names, addresses, email addresses or phone numbers. Buyers give those to you on your own Shopify checkout. For orders that came through a creator's link, MyStorefront reads the items, amounts, discounts, tax, refunds and whether the order shipped, to credit the creator and bill your commission. The data-sharing terms spell this out.
7. Your product photos and videos
While the photo-and-video permission in your MyStorefront settings is on, you allow creators on MyStorefront, including clippers, to use the product images and videos from your Shopify store in their own posts and clips promoting your products on MyStorefront. Turning it off stops new use and closes any offer to clippers.
8. Product responsibility
You remain responsible for product information, safety, labelling and claims, and for any category listing conditions that apply to your goods (including cosmetics and supplements).
9. Changes
Material changes to these terms ship as a new version. You must accept the new version before activation continues, and a brand that is already selling is asked to accept it from the MyStorefront console. A change to MyStorefront's fee or the invoice minimum under section 3 is not a new version. Existing orders keep the terms that applied when they were placed.